Support

Need a hand with Rackd? We're a small team and we read every message.

Frequently asked

How do I start a workout?

Open the app to Quick Start, pick your focus, the equipment you have, and how much time you've got. Rackd hands you a workout matched to your level — tap it, then Start Workout. You can also tap Repeat last workout to redo your previous one, or Surprise me for a random pick.

What's Rackd Life Pro, and how do I cancel it?

Rackd Life Pro is an auto-renewing subscription that unlocks the full app. You can manage or cancel it any time from the app: tap your profile photo (top right) → Settings → Subscription. That opens wherever you subscribed:

• App Store: your Apple subscriptions (also in iOS Settings → your name → Subscriptions).
• Google Play: your Google Play subscriptions.
• rackdlife.com: a secure billing page from our payment processor, Stripe, where you can cancel, update your payment method, and see your invoices. The “Manage subscription” link in any Rackd Life receipt email opens the same page.

Cancelling stops the next renewal; you keep Pro until the end of the current period. If you can't get to the app, email support@rackdlife.com and we'll cancel a rackdlife.com subscription for you.

How do I restore a purchase?

If you reinstalled the app or switched devices, open the paywall and tap Restore Purchases. Make sure you're signed in to the same Apple ID you subscribed with.

I was charged but don't have Pro

First try Restore Purchases from the paywall. If that doesn't resolve it, email support@rackdlife.com with the date of the charge and the Apple ID email you used, and we'll sort it out.

How do I change my level or equipment?

Your default level is the badge in the top corner of Quick Start — tap it to change. Equipment and other preferences live under Profile.

How do I delete my account?

In the app: tap your profile photo (top right) → Settings → Delete Account.

No app, or would rather we handle it? Email support@rackdlife.com from the email address on your Rackd account, with the subject Delete my account. We only act on requests sent from that address, so we know the request is yours.

Either way, your account is deleted within 30 days. We delete:

• Your profile, profile photos, and phone number
• Your workout history, custom and saved workouts, and schedule
• Your friends, team memberships, join requests and invitations, your challenge participation, and the posts, reactions, and comments you made in challenge feeds
• Workouts you shared with or received from friends, kudos you gave, and your contact-matching keys
• Your subscription customer records at RevenueCat and Stripe (including any saved card), and your analytics profile and events

We keep only what we must: records required for legal, tax, fraud-prevention, or financial reasons (for example, purchase records held by Apple, Google, and Stripe, and our own subscription, payment, and payout records, including which creator referred you, which may still include your account ID), reports you filed or that were filed about you where needed to keep the community safe, and emails you sent to support. Crash reports tagged with your account ID expire after 90 days, and backup copies at our service providers are removed on their schedules, within 180 days. If you subscribed on rackdlife.com, deleting your account cancels that subscription immediately: you won't be charged again, and the rest of the current period isn't refunded. A subscription bought in the App Store or Google Play is billed by Apple or Google and isn't cancelled by deleting your account, so cancel it there first. See our Privacy Policy for details.

How do friends and kudos work?

Share your friend code (or enter a friend's) under Friends. Once connected, you'll see each other's completed workouts and can send kudos. Revoking a connection stops future activity from being shared.

Something not working?

If the app crashes, a workout won't save, or something looks wrong, email us at support@rackdlife.com with:

• Your device model (e.g. iPhone 15) and iOS version
• What you were doing when it happened
• A screenshot or screen recording if you have one