Support

Need a hand with Rackd? We're a small team and we read every message.

Frequently asked

How do I start a workout?

Open the app to Quick Start, pick your focus, the equipment you have, and how much time you've got. Rackd hands you a workout matched to your level — tap it, then Start Workout. You can also tap Repeat last workout to redo your previous one, or Surprise me for a random pick.

What's Rackd Life Pro?

Rackd Life Pro is an auto-renewing subscription that unlocks the full app. You can manage or cancel it any time in iOS Settings → your name → Subscriptions. Cancelling stops the next renewal; you keep Pro until the end of the current period.

How do I restore a purchase?

If you reinstalled the app or switched devices, open the paywall and tap Restore Purchases. Make sure you're signed in to the same Apple ID you subscribed with.

I was charged but don't have Pro

First try Restore Purchases from the paywall. If that doesn't resolve it, email support@rackdlife.com with the date of the charge and the Apple ID email you used, and we'll sort it out.

How do I change my level or equipment?

Your default level is the badge in the top corner of Quick Start — tap it to change. Equipment and other preferences live under Profile.

How do I delete my account?

In the app: Profile → Delete Account. This permanently removes your profile, workout history, custom workouts, and friend connections. If you'd rather we handle it, email support@rackdlife.com from the address tied to your account.

How do friends and kudos work?

Share your friend code (or enter a friend's) under Friends. Once connected, you'll see each other's completed workouts and can send kudos. Revoking a connection stops future activity from being shared.

Something not working?

If the app crashes, a workout won't save, or something looks wrong, email us at support@rackdlife.com with:

• Your device model (e.g. iPhone 15) and iOS version
• What you were doing when it happened
• A screenshot or screen recording if you have one